How long will it take to receive my order?

Typically, it takes two business days, excluding weekends and public holidays, to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Once your order is shipped, a tracking number will be sent to your email. You can track your delivery via the Ninjavan website, or log in to your account and go to the "Order Page" under "My Account" to check the status anytime.

How much does shipping cost?

Local delivery is available for a flat fee of $4.90. We offer free shipping for orders exceeding $100.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

Yes, you may exchange your item for another product if it is available in stock. Please ensure that the item is unused, undamaged, and in its original packaging. Contact our customer service team for assistance.

What if I received a defective or incorrect item?

If you received a defective or incorrect item, please contact us immediately with photos and details. We will arrange a replacement or refund as needed.

Where is SCANPAN cookware made?

All our non-stick cookware is made in Denmark, while all our stainless-steel cookware is designed in Denmark and made to our specifications in China.

What is the SCANPAN warranty period?

SCANPAN Warranty Coverage:Cookware Non-stick: 10-Year WarrantyOther Cookware & Knives: 5-Year WarrantyTO GO Products, Tools & Accessories: 1-Year Warranty

What is the difference between STRATANIUM and STRATANIUM+?

STRATANIUM+ was tested in restaurants for over two years before being launched to the public and designed for professionals and home cooks alike. It has a unique textured surface offers exceptional searing abilities and is 50% more durable against heavy use than STRATANIUM.Click here to find out more about SCANPAN non-stick coating.